When you encounter an automated chatbot for a customer service query online, what is your typical reaction?

Tested

Accuracy (1-MAE)

91%

Squared Error (RMSE)

10%

Norm Info Loss (NKLD)

0.0437

Info Loss (KLD)

0.1310

ID: 373a6cd7-3d96-42f2-85a7-9e1c9a231800
Created: 2026-01-05T14:21:14.951243+00:00
Population: UK Adults 2025 - Boomer
Question Text: When you encounter an automated chatbot for a customer service query online, what is your typical reaction?
Question Type: Single-Choice
Visibility: Private
Answer Options: I almost always try to find a way to connect with a human agent immediately.I will abandon the query and try another method (e.g., phone call).I will try to resolve my issue with the chatbot first.