When you encounter an automated chatbot for a customer service query online, what is your typical reaction?

Tested

Accuracy (1-MAE)

91%

Squared Error (RMSE)

10%

Norm Info Loss (NKLD)

0.0512

Info Loss (KLD)

0.1535

ID: 44cfa7f9-9c6c-4a20-97ab-0f391ee7055f
Created: 2026-01-02T17:46:19.336296+00:00
Population: UK Adults 2025 - Female
Question Text: When you encounter an automated chatbot for a customer service query online, what is your typical reaction?
Question Type: Single-Choice
Visibility: Private
Answer Options: I almost always try to find a way to connect with a human agent immediately.I will abandon the query and try another method (e.g., phone call).I will try to resolve my issue with the chatbot first.