When you encounter an automated chatbot for a customer service query online, what is your typical reaction?

Tested

Accuracy (1-MAE)

98%

Squared Error (RMSE)

Norm Info Loss (NKLD)

0.0044

Info Loss (KLD)

0.0132

ID: 7c616816-e713-4ddc-9e14-04c8403bff48
Created: 2026-01-05T14:21:11.752765+00:00
Population: UK Adults 2025 - Gen Z
Question Text: When you encounter an automated chatbot for a customer service query online, what is your typical reaction?
Question Type: Single-Choice
Visibility: Private
Answer Options: I almost always try to find a way to connect with a human agent immediately.I will abandon the query and try another method (e.g., phone call).I will try to resolve my issue with the chatbot first.