When you encounter an automated chatbot for a customer service query online, what is your typical reaction?

Tested

Accuracy (1-MAE)

90%

Squared Error (RMSE)

11%

Norm Info Loss (NKLD)

0.0245

Info Loss (KLD)

0.0736

ID: ee29642e-fc7f-43e4-a541-cb916bfea6cd
Created: 2025-10-02T13:30:04.473138+00:00
Population: UK NatRep 2025
Question Text: When you encounter an automated chatbot for a customer service query online, what is your typical reaction?
Question Type: Single-Choice
Visibility: Private
Answer Options: I almost always try to find a way to connect with a human agent immediately.I will abandon the query and try another method (e.g., phone call).I will try to resolve my issue with the chatbot first.